Viviane Soa Gauthier

Viviane Soa Gauthier is a bilingual customer success professional with extensive experience in client support and service roles across various industries. Currently serving as a Bilingual Customer Success Manager at Novisto since September 2023, Viviane previously held positions at Sowingo, including Bilingual Customer Support & Success Lead and Bilingual Client Support & QA Coordinator. Earlier roles include Bilingual Member Care Specialist at Credit Sesame and a research assistant at the University of Toronto's IDEAS lab, focusing on diversity and anti-racism in sport. Viviane also has experience in the health sector as a Physiotherapist Assistant at Physical Therapy One and has worked in customer service roles at the University of Toronto and in the hospitality industry. Viviane earned a Bachelor's degree in Kinesiology and Physical Education from the University of Toronto in 2020.