Shagun Narula

Shagun Narula currently serves as the Customer Experience Lead at Novo Nordisk in Ireland since June 2025. Prior to this role, Shagun held the position of Data Analytics Lead for Customer Success and Customer Support at SUSE from June 2022 to June 2025, and worked as a Capabilities and Insight Analyst at McKinsey & Company between May 2019 and August 2021. Earlier experience includes a role as a Business Research Analyst at Gartner from June 2018 to June 2019, as well as leadership positions at Ecospire - The Economics Society of Shaheed Bhagat Singh College, serving as President and General Secretary from March 2016 to March 2018. Shagun obtained a Masters in Business Analytics from Trinity Business School in 2022 and holds a B.A(H) in Economics from Shaheed Bhagat Singh College, earned in 2018.