nps.today
Flemming Pryds Rand has a diverse work experience in the field of customer service, management, and marketing in various companies. Starting in 2002, Flemming worked at Microsoft as a Technical Solution Specialist and later as a Team Manager, responsible for ERP and CRM support. In 2006, Flemming took on the role of Product Marketing Manager, overseeing the marketing and sales of Microsoft's ERP systems. Later, from 2008 to 2011, Flemming worked as a Team Manager, focusing on building service units and improving customer satisfaction. Flemming then joined Formula CRM as a Partner, where they were involved in business planning, project management, and recruitment. In 2013, Flemming joined SCA - Hygiene and Forest Products Company as a Customer Service Manager, responsible for order processing, sales support, and customer service. Finally, since 2015, Flemming has been working as the Director at nps.today, where they are responsible for creating strong and healthy growth for customers and partners.
Flemming Pryds Rand attended Syddansk Universitet from 2002 to 2007, where they earned a degree in HD(A) and studied Business Management with a focus on Marketing. In 2013, they completed courses at Ledernes Kompetencecenter in Six Sigma, Yellow Belt, and LEAN ledelse i praksis. In 2010 and 2011, Flemming attended Think About IT to pursue a Master's degree in Leadership. Additionally, they studied at Copenhagen Business School from 1988 to 1991, receiving an HH degree with a specialization in Niels Brock.
nps.today
In their customer surveys, many companies tend to ask the same questions that they believe are important to be answered. The challenge is however, that customers often just do not agree and therefore they simply do not answer the survey. It is wasted work where the only result is that the customer has been disturbed. Companies that run a real customer experience and loyalty programs can grow twice as fast as those that don't. It is about listening to the customer's immediate opinion about the company, and this gives rise to a relevant dialogue between the customer and the company. This is exactly what we work with at nps.today. Relevance to your customers and your business, in that order. Your customers are asked one question and provide one comment. Put yourself in the customer's shoes - it works and the answers give value to your customers, work processes, products and employees. You are always welcome to contact us if you have any questions or are curious about what we can do at nps.today!