nps.today
Jesper Vagtel Johansen has a diverse work experience. Jesper Vagtel is currently the Chief Executive Officer at nps.today, a Copenhagen-based SaaS scale-up that focuses on improving customer experience. Prior to this, Jesper worked as the Owner at Converso from June 2018 to October 2023. Jesper Vagtel also served as the Sales Director (CCO) at InterMail Danmark, where they helped more than 300 customers in Denmark and Sweden with targeted communication that drives sales and customer loyalty. Before that, Jesper was the Commercial Manager at CORE COPENHAGEN APS/Core CRM ApS, assisting companies in optimizing their digital sales and marketing processes. Jesper Vagtel also has experience as the Nordic Sales Manager at Userneeds, where they worked with Scandinavia's largest private companies and public institutions in identifying efficient digital solutions. Jesper has previously held positions as the Sales Manager at Moment A/S, overseeing online media operations, and as a Sales Manager and Key Account Manager at Jobindex A/S, the largest job board in Denmark. Additionally, they worked as an Account Manager at Fastweb A/S.
Jesper Vagtel Johansen attended University College, Aalborg from 1997 to 2000, where they obtained a degree in Market Economics. Prior to that, they attended Risskov Skole, but specific information about the duration or degree earned is not available.
nps.today
In their customer surveys, many companies tend to ask the same questions that they believe are important to be answered. The challenge is however, that customers often just do not agree and therefore they simply do not answer the survey. It is wasted work where the only result is that the customer has been disturbed. Companies that run a real customer experience and loyalty programs can grow twice as fast as those that don't. It is about listening to the customer's immediate opinion about the company, and this gives rise to a relevant dialogue between the customer and the company. This is exactly what we work with at nps.today. Relevance to your customers and your business, in that order. Your customers are asked one question and provide one comment. Put yourself in the customer's shoes - it works and the answers give value to your customers, work processes, products and employees. You are always welcome to contact us if you have any questions or are curious about what we can do at nps.today!