Marc Ghislain Kra

Marc Ghislain KRA possesses extensive experience in customer experience and service quality management across various sectors. As Chef de Département Experience Client at NSIA Vie Assurances_CI, Marc leads initiatives to enhance client satisfaction. Previously, Marc served as Responsable experience client et qualité de service at Banque De l'Union Côte d'Ivoire, focusing on service excellence. In the role of Customer and People Voice Manager for Afrique Subsaharienne at Société Générale, Marc emphasized customer feedback and engagement. At Groupe COFINA, Marc functioned as Customer Experience & Intelligence Officer, utilizing data to inform strategic decisions. Additionally, Marc began their career as a Customer Care Agent at MTN Côte d'Ivoire, laying a solid foundation in customer service.