NSW Department of Communities and Justice
Joshua Ratcliff is a seasoned professional with extensive experience in customer service within governmental organizations. Currently serving as a Senior Customer Service Officer at the Department of Communities and Justice since September 2019, Joshua focuses on coaching and developing administrative team members while managing case records and court documentation. Previous roles include Customer Service Representative and Training Specialist at Service NSW, where a deep understanding of services and policies facilitated positive customer interactions. Additionally, experience as Acting Customer Service Centre Coordinator at Roads and Maritime Services involved coordinating front-line services and enhancing team capabilities. Joshua holds a Diploma of Business from TAFE NSW and education from St Paul's College Manly.
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NSW Department of Communities and Justice
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The DCJ is the lead agency in the new Stronger Communities Cluster. The department enables services to better work together to support everyone's right to access justice and other help for families, and strengthen/bolster the promotion of early intervention and inclusion, with benefits for the whole community. Working together in the Stronger Communities cluster means we can continue to deliver services with a more unified and collaborative approach. There is now a greater focus on prevention and early intervention, faster responses, more seamless operations, less duplication of effort and better outcomes.