Iris Morais

Iris Morais serves as a Customer Experience Coordinator at Nubank since January 2019, having previously held the role of Customer Excellence Supervisor, where responsibilities include supervising the customer service team, managing KPIs, conducting data analysis for action plans, project management, and overseeing the Voice of Customer area. Prior to Nubank, Iris worked as a Financial Assistant at Pacheco Neto, Sanden, Teisseire - Advogados, focusing on financial reporting, regulatory compliance, and international relations. Additional experience includes roles as a bilingual receptionist, an English teacher at Yazigi, Super Greeter at Walt Disney World, and a Marketing Assistant at Games for Business, where notable projects featured the creation of a new board game to enhance team collaboration. Iris holds an MBA in Project Management from USP/Esalq and a Bachelor's degree in Marketing from ESPM Escola Superior de Propaganda e Marketing.