Liam Madden

Liam Madden is an experienced Support Engineer currently at Nucleus Security since November 2023. Previously, Liam served in various roles at Rapid7 from March 2015 to September 2023, including Senior Manager of Support Enablement & Development, where responsibilities involved partnering with Global Support leadership to develop hiring profiles and training content, and Senior Manager of Technical Support, emphasizing customer outcomes through effective team development. Earlier roles at Rapid7 included Technical Support Manager for the EMEA region and Technical Support Engineer, focusing on delivering exceptional customer experiences. From January 2006 to March 2015, Liam worked as a 2nd Line Technical Specialist at Capita, supporting enterprise-level contracts. Liam holds a BTEC HND and BTEC OND in Electrical & Electronic Engineering from Belfast Metropolitan College and G.C.S.E from St. Mary's Grammar School.