Nutshell
James Lauerman has extensive experience in customer support and success across various industries. Currently serving as a Customer Success Specialist at Nutshell since August 2022, James previously held roles at Venmo as an Escalation Specialist and Customer Support Specialist from October 2016 to July 2021. Prior to that, James worked at Groupon as a Quality Assurance Analyst and Customer Support Representative from January 2012 to May 2016. James also has a background in music education, having been a Music Instructor at Ann Arbor Music Center from May 2002 to November 2011, and served as a Supervisor in shipping and receiving at 8th Street Music from July 2008 to March 2010. James holds a Bachelor of Science degree in History from Eastern Michigan University, completed in 2011.
Nutshell
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Nutshell is a sneaky powerful growth software platform that helps sales and marketing teams work together to win more deals. Simple enough for any team and sophisticated enough for any business, Nutshell offers easy to use CRM, sales automation, and email marketing features, unlimited data and contact storage, and world-class live support. Nutshell works because it inspires your team to use it, maximizes the time they actually spend selling, and helps you close more deals and grow revenue. Nutshell integrates with the software small businesses already use, including Google G Suite/Gmail, Microsoft Office/Outlook, QuickBooks Online, Constant Contact, Mailchimp, Intercom, and Slack. Every Nutshell subscription includes unlimited data and contact storage, friendly customer support from real human beings, and fully customizable reporting tools. Founded in 2009, Nutshell works with thousands of small businesses and has been named a top CRM for both user-friendliness and affordability. In 2021, Nutshell released Nutshell Marketing, which allows Nutshell customers to design and send beautiful marketing emails and instantly measure their engagement, directly out of Nutshell. Nutshell Marketing seamlessly connects to your CRM data, so you can target custom audiences in a snap and manage all your outreach out of a single tool.