Suzana Mathew

Suzana Mathew is an experienced professional in customer success and service excellence, currently serving as the Service Excellence Program Manager at NYC Health + Hospitals since January 2025. Prior roles include Customer Success Manager at Practice by Numbers, where responsibilities focused on training, user adoption, coaching, and product feedback, and Manager of Customer Excellence Education & Training at Sema4. Suzana’s career also includes roles with Northwell Health as an educator and client services specialist. Educational qualifications encompass a Master of Science in Emergency Management from John Jay College, as well as multiple degrees in Criminal Justice from Adelphi University, Fairleigh Dickinson University, and Nassau Community College.