Observe.AI
Adrian Valenzuela is a seasoned professional in account management and implementation, currently serving as a Senior Account Executive at Observe.AI since August 2019, focusing on revenue growth through AI integration in contact centers. Adrian has previously held significant roles at Observe.AI, including Head of Onboarding and Activations and Onboarding Manager, demonstrating a strong commitment to customer onboarding and engagement. Other notable positions include Senior Implementation Manager at Talkable, APS Senior Consultant at Avaya, and Professional Services Manager at Spoken Communications, where Adrian managed comprehensive SaaS product implementations. Early career experience also includes a role as Quality Assurance Manager at Vonage, where efforts were directed at new product launches and process improvements.
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Observe.AI
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Observe.AI is an Intelligent Workforce Platform that transforms contact centers by embedding AI into 100% of customer conversations, optimizing agent performance, and automating repeatable processes that drive revenue and retention.