Observe.AI
Claudia Lee is a seasoned product management professional with extensive experience in leading product development and strategy across various sectors. Currently serving as a Senior Product Manager at Observe.AI since July 2023, Claudia previously held senior roles at Medallia, focusing on QA and performance reporting for contact center technologies, as well as managing the LivingLens product to enhance market research offerings. With a foundational background at Bloomreach, Claudia has contributed to search algorithms and managed product-related project strategies. Additional experience includes data analysis at Quid and internships in marketing and financial analysis. Claudia holds a Bachelor of Science degree in Finance and International Business from Santa Clara University and has also studied at Fudan University.
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Observe.AI
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Observe.AI is an Intelligent Workforce Platform that transforms contact centers by embedding AI into 100% of customer conversations, optimizing agent performance, and automating repeatable processes that drive revenue and retention.