Observe.AI
Dinesh M is a Senior Software Developer II at Observe.AI since July 2025, with prior experience as a Senior Software Engineer at MakeMyTrip from January 2022 to July 2025, where responsibilities included backend development for the Goibibo flights team, automation of tasks through scripting, and the creation of REST APIs with OAuth protocols for secure data exposure. Dinesh also worked as a Software Engineer and completed a Software Engineer internship at ISFCR in mid-2020. Dinesh holds a Bachelor of Technology in Electronics and Communication Engineering from PES University, graduated in 2022.
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Observe.AI
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Observe.AI is an Intelligent Workforce Platform that transforms contact centers by embedding AI into 100% of customer conversations, optimizing agent performance, and automating repeatable processes that drive revenue and retention.