Observe.AI
Harshit Mishra is a Customer Success Manager at Observe.AI since July 2023, previously serving in customer success roles at Findem and Cloudera, where responsibilities included ensuring value delivery from support contracts and managing enterprise customer relationships. Prior experience includes managing a team as a Business Development Manager at Think & Learn Pvt. Ltd. (BYJU's) and executing campaigns as a Business Development Associate. Harshit holds a Bachelor of Engineering in Computer Science from United College of Engineering and Research and has enhanced skills through a Product Management program at Duke University.
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Observe.AI
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Observe.AI is an Intelligent Workforce Platform that transforms contact centers by embedding AI into 100% of customer conversations, optimizing agent performance, and automating repeatable processes that drive revenue and retention.