Observe.AI
Jijo Joseph is a seasoned machine learning engineer with extensive experience in technical support and data science. Currently serving as a Sr. Machine Learning TS Engineer at Observe.AI since April 2023, Jijo Joseph focuses on enhancing transcription processes and optimizing machine learning models, while also providing multilingual support. Prior roles include a Senior Executive in IT at MoveInSync, where Jijo Joseph managed support tickets and analyzed security trends, and positions as a Desktop Support Engineer and Technical Support Engineer, providing comprehensive technical assistance in hardware and software. Jijo Joseph holds a Post Graduation in Data Science with a focus on Deep Learning from the International Institute of Information Technology Bangalore.
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Observe.AI
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Observe.AI is an Intelligent Workforce Platform that transforms contact centers by embedding AI into 100% of customer conversations, optimizing agent performance, and automating repeatable processes that drive revenue and retention.