Nidhin Varghese

Nidhin Varghese is an experienced professional currently serving as the Head of AI Agent Practice for Solutions Consulting & Implementation at Observe.AI, where the focus is on balancing AI Agents and human interactions in customer experience. Prior to this role, Nidhin held various senior positions, including Senior Director of Solutions Architecture at Concentrix Catalyst and Consultant for Product Strategy, Business Operations, and Vendor Management at Truveta. Nidhin also served as Head of Product Marketing at Appen, overseeing product development for an AI platform, and as Senior Director at [24]7.ai, managing a significant SaaS portfolio and leading the transition to a no-code platform. The career trajectory began with roles in Project and Program Management, delivering enterprise solutions from 2006 to 2016. Nidhin Varghese holds a Bachelor of Engineering (B.E.) in Mechanical Engineering from Anna University Chennai.