Observe.AI
Nikhil Kumar is a skilled software engineer with a solid background in software development. Currently serving as a Software Development Engineer 2 at Observe.AI since September 2021, Nikhil previously held the position of Software Development Engineer 1 at the same company. Prior experience includes working as a Software Engineer at Cadence Design Systems from July 2020 to September 2021 and completing a Technology Analyst Internship at Morgan Stanley in mid-2019, where a key project involved creating a scheduler for report users. Nikhil holds a Bachelor of Engineering in Computer Engineering from Netaji Subhas Institute of Technology, completed in 2020, and completed secondary education at R. M. S. M. Public School.
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Observe.AI
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Observe.AI is an Intelligent Workforce Platform that transforms contact centers by embedding AI into 100% of customer conversations, optimizing agent performance, and automating repeatable processes that drive revenue and retention.