Prashant Jaiswal

Senior Product Manager - Platform at Observe.AI

Prashant Jaiswal is a seasoned Senior Product Manager currently leading platform initiatives at Observe.AI since March 2025, focusing on user identity and access management, SSO, RBAC, and security compliance. Previously, Prashant worked at Clari in various senior product management roles from September 2021 to March 2025 and held positions at Design Cafe, Zolo, and Treebo Hotels, specializing in Salesforce CRM, contact center solutions, and user experiences. Prashant's early career included an information technology business analyst role at Evalueserve, where market research and successful client pitches were key responsibilities. Prashant holds an MBA from Shri Ram College of Commerce and has completed a Product Management certification program at upGrad.com, alongside a Bachelor's degree in Microbiology from Delhi University.

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Observe.AI

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Observe.AI is an Intelligent Workforce Platform that transforms contact centers by embedding AI into 100% of customer conversations, optimizing agent performance, and automating repeatable processes that drive revenue and retention.