Sakshi Arora

Senior Implementation Manager at Observe.AI

Sakshi Arora is a Senior Implementation Manager at Observe.AI, with extensive experience in product management and implementation across multiple organizations. Previously, Sakshi held various roles at Medallia, including Product Manager and Technical Program Manager, and was an Implementation Lead. At ZS Associates, significant achievements included leading business requirement gathering for BI reporting projects and coaching a team to develop reports and dashboards using BI tools. Sakshi has also worked as a Business Intelligence & Data Analyst at The Walt Disney Studios, where contributions involved automating dashboards and analyzing data to gain insights. Educational qualifications include a Master's degree in Management Information Systems from Northeastern University and a Bachelor of Technology in Computer Science from Guru Gobind Singh Indraprastha University.

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Observe.AI

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Observe.AI is an Intelligent Workforce Platform that transforms contact centers by embedding AI into 100% of customer conversations, optimizing agent performance, and automating repeatable processes that drive revenue and retention.