Observe.AI
Shalini Raina is an experienced Product Manager currently at Observe.AI since October 2022, previously serving as a Senior Solutions Product Manager at Skit.ai from August 2020 to October 2022. At Skit.ai, Shalini successfully led end-to-end deployments for major enterprise clients, contributing to significant annual recurring revenue and operational cost reductions. Shalini has a solid background in product management, having also worked as a Product Delivery Manager at Perpule and in various engineering roles at JPMorgan Chase & Co. Shalini holds a Bachelor of Technology degree in Computer Science from Jawaharlal Nehru Technological University, completed in 2016.
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Observe.AI
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Observe.AI is an Intelligent Workforce Platform that transforms contact centers by embedding AI into 100% of customer conversations, optimizing agent performance, and automating repeatable processes that drive revenue and retention.