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Shivani Aggarwal

Senior Product Manager at Observe.AI

Shivani Aggarwal has a robust background in software engineering with experience in various roles such as Senior Product Manager, Machine Learning Engineer, Associate data scientist, Data Scientist, and Software Engineer. Shivani's work includes research and development in Contact Centre AI space, designing and implementing ML features for optimized Agent Coaching and efficient Speech analytics. Shivani has also built products in the Healthcare and Insurance sector using Machine Learning solutions to streamline processes. Additionally, Shivani has experience as a Web Developer, working on the official student's portal of Delhi Technological University. Overall, Shivani has a diverse skill set that spans different industries and roles within the technology sector.

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Bengaluru, India

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Observe.AI

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Observe.AI is an Intelligent Workforce Platform that transforms contact centers by embedding AI into 100% of customer conversations, optimizing agent performance, and automating repeatable processes that drive revenue and retention.