Occam
Robert Surette has over 17 years of experience in sales and leadership roles in the telecommunications industry. Robert is currently serving as the Head of Sales at Occam Networks Ltd, where they lead the Enterprise Testing Suite (ETS) division. Prior to this, they worked as the Strategic Sales Director - East at Cyara, a provider of customer experience testing and monitoring platforms. Robert also served as the Northeast Regional Sales Director at VOCALCOM USA & Canada and as the Regional Channel Manager at 8x8, Inc. In addition, they have held positions such as Territory Account Manager at Calabrio, Inc, Supply Chain Management Sales Specialist at Dun & Bradstreet, Regional Sales Director at Global Compliance, and Regional Vice President Sales at CosmoCom. Robert began their career at Genesys Telecommunications as a National Accounts Manager, focusing on one of Genesys' largest accounts, Verizon.
Robert Surette has an education history that includes attending Boston University and Harvard University. However, no specific details about the degrees or fields of study are provided.
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Occam
Occam stands at the forefront of contact center ecosystem testing with Razor, the industry's most advanced Customer Experience (CX) validation and monitoring platform. Designed to deliver unparalleled functionality, Razor guarantees a rapid return on investment, often within just a few weeks. Our platform empowers organizations to continually refine and deploy exceptional customer journeys across their contact center landscapes. Razor serves as a catalyst for collaboration and innovation across the entire CX development lifecycle. With Razor, you can accelerate the pace of customer experience enhancements, deploying changes with both speed and confidence. But we don't stop at deployment. Razor offers real-time, continuous feedback on the performance of your cloud-based or on-premise CX operations. This enables the early detection of customer-impacting errors, allowing for swift remediation and ensuring a seamless customer experience. Choose Occam's Razor platform for a smarter, more efficient approach to contact center testing and monitoring. Elevate your customer experience to new heights, backed by the authority and expertise that only Occam can provide.