Office of Rail and Road
The job is to set the standards that rail companies have to meet. First of those is around passenger information. Second, around accessible travel, ensuring that everybody is able to travel, including those who need assistance. Third is around ticketing and access to refunds. And finally, just in case things go wrong, complaints handling and redress.
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Office of Rail and Road
The Office of Rail and Road (ORR) is the independent safety and economic regulator for Britain's railways. We are also responsible for monitoring Highways England's management of the strategic road network.