OP360 (OfficePartners360)
Jhonamae Leigh Garcing has a significant work experience in the IT field. Jhonamae Leigh started their career at Qualfon in 2010 as an International IT Service Desk Technician, where they were responsible for handling IT issues and queries from agents and staff. Jhonamae Leigh also had basic knowledge of active directory tasks such as resetting passwords and creating email accounts. In 2021, they joined Conduent as an IT Operations Services Analyst, specializing in Major Incident Management. Their role involved providing global support for clients, determining incident priority, coordinating technical bridge calls, and sending regular technical updates. Currently, Jhonamae is working at OfficePartners360 as a Senior Team Lead - IT, starting in April 2022.
Jhonamae Leigh Garcing obtained a Bachelor's Degree in Bachelor of Science in Information Technology from the Asian College of Technology - Cebu. Jhonamae Leigh also has several additional certifications, including a Six Sigma Green Belt Certification from Leadership Academy in 2020, and an ITIL® Foundation Certificate in IT Service Management from AXELOS Global Best Practice in 2018. Additionally, they have obtained several certifications in efficient time management, customer service fundamentals, troubleshooting common PC issues, and other IT-related topics from Lynda.com in 2018.
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OP360 (OfficePartners360)
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OP360 was founded in 2006 by experienced business entrepreneurs on a relationships-first philosophy. Bolstered by their first-hand experience, they set forth with one goal in mind: to be a trusted global workforce partner and position the business as a one-stop, full-service outsourcing company that delivers streamlined solutions for brands and businesses all while reducing costs, improving service levels and growing top-line performance. Thanks to the combination of incredible people, innovative technology and progressive thought leadership, OfficePartners360 continually raises the bar of world-class customer experience and is a fast-growing global workforce solutions provider for both medium-sized and large Fortune 500 companies. OP360 offers 24/7/365 omnichannel experience services and solutions in inbound/outbound call center customer service (calls, emails, live chat, social media), data center, outbound sales (lead qualification, warm transfers) accounting, technology support, application/web development and back-office (content moderation, online merchandising, catalog/inventory management, graphic design, virtual assistant). We are passionate about enabling business agility, innovation and competitive advantage for our clients—and each day we are guided by our core values of acting with integrity and committing to our clients’ success.