OP360 (OfficePartners360)
Joseph Lofranco has a diverse range of work experience in the field of information technology. Starting in 2005, they worked as a Project Engineer at CMDI, where they led projects for commercial buildings and homes and managed CAD operations for plumbing systems. In 2008, they joined Wordtext Systems, Inc. (WSI) as an Assistant Network Administrator and later became a System Administrator, overseeing IT infrastructure and ensuring smooth server and network operations. In 2009, Joseph began working as an IT Consultant at Transglobal International Inc, where they provided IT strategy advice, process optimization, and business operation support. Joseph also worked as an IT Consultant at ADS Philippines in 2010, conducting IT assessments and leading project implementations. Most recently, Joseph worked at OfficePartners360, starting as an IT Consultant and progressing to become the General Manager/IT Manager and then the Director of IT. In these roles, they developed and executed IT strategies, oversaw large-scale projects, and enhanced operational efficiency. Joseph is currently the Senior Director of IT at OfficePartners360.
Joseph Lofranco obtained a Bachelor of Science degree in Computer Engineering from Holy Name University, where they studied from 2000 to 2005. In addition to their formal education, they have obtained several certifications in various fields, including Arena FIDE Master from the International Chess Federation, Diploma in Digital Forensic Investigation from Alison, Google Cloud Computing Foundation from Alison, ITIL 4 Fundamentals - Essentials of IT Service Management from Alison, Lean Six Sigma Green Belt from Alison, Lean Six Sigma Yellow Belt from ProcessDoctorsAcademy, Microsoft Azure Administrator from Alison, Microsoft Certified IT Professional: Enterprise Support Technician from Microsoft, Microsoft Certified Technology Specialist (MCTS) from Microsoft, and Symantec Endpoint Protection 11.0 Specialist from Symantec.
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OP360 (OfficePartners360)
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OP360 was founded in 2006 by experienced business entrepreneurs on a relationships-first philosophy. Bolstered by their first-hand experience, they set forth with one goal in mind: to be a trusted global workforce partner and position the business as a one-stop, full-service outsourcing company that delivers streamlined solutions for brands and businesses all while reducing costs, improving service levels and growing top-line performance. Thanks to the combination of incredible people, innovative technology and progressive thought leadership, OfficePartners360 continually raises the bar of world-class customer experience and is a fast-growing global workforce solutions provider for both medium-sized and large Fortune 500 companies. OP360 offers 24/7/365 omnichannel experience services and solutions in inbound/outbound call center customer service (calls, emails, live chat, social media), data center, outbound sales (lead qualification, warm transfers) accounting, technology support, application/web development and back-office (content moderation, online merchandising, catalog/inventory management, graphic design, virtual assistant). We are passionate about enabling business agility, innovation and competitive advantage for our clients—and each day we are guided by our core values of acting with integrity and committing to our clients’ success.