Sergei Avdeev

Sergei Avdeev currently serves as the Head of Service Delivery and Customer Support at Okra Solar, where a B2B customer support service is being developed with a goal for 4x growth, alongside implementing ITIL processes and customer engagement frameworks. Prior experience includes serving as Operations Manager at Playgendary, where agile operations for marketing and data analytics were established, resulting in improved task resolution times and backlog management. At Mars, Sergei held several roles culminating as Global Service Manager, overseeing application and infrastructure support for 110,000 users, and ensuring seamless operations through robust ITIL processes. Educational qualifications include a Master's degree in Radio, Television, and Digital Communication from Samara State Aerospace University.