Ana Paula Rosa Nascimento

Ana Paula Rosa Nascimento has a diverse background in customer experience and process analysis across multiple industries. Currently serving as an Analista de Processos e Conteúdo Jr and previously in customer success roles at Olist since August 2022, Ana Paula focuses on analyzing information to resolve customer inquiries related to orders and finances. Prior experience includes a Customer Experience Assistant role at EBANX, where payment analysis for LatAm clients was conducted, and a Bilingual Financial Assistant position at Johnson & Johnson, which involved quality analysis and fraud investigation across 13 countries. Additional roles at Michelin, Bayer Animal Health, and Dbm Contact Center further exemplify a strong foundation in customer support, technical assistance, and training facilitation. Ana Paula holds a degree in Licenciatura em Letras - Espanhol from Pontifícia Universidade Católica do Paraná.