Olsam.
Octavia Lidle-Napper is an experienced customer service professional with a strong background in managing teams and operations across various companies. Currently serving as the Customer Service Lead at Olsam since August 2023, Lidle-Napper previously held the role of Customer Service Manager at HSNF Ltd from January to July 2023. Prior to that, Lidle-Napper worked at TechTarget as a Centre Manager from April 2019 to December 2022, where responsibilities included training phone representatives and troubleshooting operational issues. Lidle-Napper has also excelled in multiple roles at Quiqup, starting as a Customer Operations Representative and advancing to Customer Operations Supervisor and Customer Operations Manager, overseeing team performance and ensuring service level agreements were met. Earlier experience includes positions at Direct Line Group and Exaget Ltd, complemented by a Bachelor of Arts degree in Journalism, Media and Mass Communication from the University of Westminster.
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Olsam.
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Olsam is a platform turbocharging brands in the digital world, pioneering a marketplace first approach. They acquire and nurture leading marketplace-first brands through innovative partnerships with eCommerce entrepreneurs. Once a part of their platform, brands tap into technology, data and operational expertise custom-built to drive exponential revenue and profit growth. Their marketplace-first approach to digital brand building is unlocking the overlooked potential in the growing $2.7 trillion global marketplace economy. Olsam is a growing global team sitting across 3 continents, 15 nationalities, with deep eCommerce expertise, and has raised over $170 million from top-tier VC funds including Christian Angermayer's Elevat3 Capital, which counts Peter Thiel as a strategic partner.