Lois O'Neil

Customer Success Operations Analyst at Omada

Lois O'Neil has extensive work experience, starting with their current role as a Customer Success Operations Analyst at Omada since May 2023. Before this, they served as a Service Manager at Phoenix Group from January 2022 to January 2023. Lois'scareer began at Standard Life in 1999, where they held the position of IT Analyst until January 2023.

Lois O'Neil's education history includes studying Business Studies at Edinburgh Napier University. It is unclear when they attended the university and if they obtained a degree in the field.

Lois O'Neil has pursued various certifications throughout their career. In 2023, they obtained certifications in "15 Secrets Successful People Know about Time Management (getAbstract Summary)," "How to Use LinkedIn Learning," "Learning GDPR," and "Successful Goal Setting" from LinkedIn. In 2016, they obtained the "ITIL Service Strategy (ITIL-SS)" certification from AXELOS Global Best Practice and the "ITIL Service Transition (ITIL-ST)" certification. In 2015, they earned the "Service Management and the Cloud" certification from QA Ltd and the "ITIL Foundation for IT Service Management (v3)" certification from AXELOS Global Best Practice. Additionally, in 2014, they obtained the "Lean Six Sigma Yellow Belt" certification from Standard Life UK. Finally, in 2021, they obtained the "ITIL Foundation Certificate in IT Service Management (v4)" from AXELOS Global Best Practice.

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Edinburgh, United Kingdom

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Omada

Omada is a market-leading provider of solutions and services for identity management and access governance enabling organizations to achieve compliance, reduce risk exposure, and maximize efficiency. Omada’s solution empowers enterprises to manage identities across heterogeneous IT-systems and is acclaimed for its business-centric approach and highadaptability. The solution includes integrated, best practice packaged workflows for on-demand compliance reporting, attestation and re-certification, user provisioning, and IT resource lifecycle management for efficient management of employees’ access rights, compliance control, and reduction of user management costs.Established in 2000, Omada has operations in North America and Europe, delivering solutions directly and via a network of skilled partners and system integrators. Omada is an award winning recognized trusted advisor and has provided advanced solutions for organizations with some of the largest and most complex IT infrastructures in the world.