Ali Syed possesses extensive experience in the financial services industry, currently serving as a Senior Investigator at OBSI since June 2021, and as an Investigations Officer at RBC Direct Investing since November 2014. Previous roles at RBC include Communication Specialist, Investment Representative, Business Banking Specialist, and Online Banking Advisor, showcasing expertise in client complaint resolution, investment advising, and online banking operations. Ali began a career in banking with positions at Askari Bank, CIBC, and HTMT Canada, acquiring skills in customer relations and technical support. Ali holds a B.A. in Economics from the University of Toronto, an ACMA in Accounting from The Chartered Institute of Management Accountants, and an IFIC designation.
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OBSI - Ombudsman for Banking Services and Investments
OBSI is Canada’s trusted independent dispute resolution service for consumers and small businesses with a complaint they can't resolve with their banking services or investment firm. As a free alternative to the legal system, we work informally and confidentially to find fair outcomes to disputes about banking and investment products and services. OBSI looks into complaints about most banking and investment matters including: mutual funds; bonds and GICs; stocks, exchange traded funds, income trusts and other securities; investment advice; unauthorized trading; fraud; debit and credit cards; mortgages; loans and credit; fees and rates; transaction errors; misrepresentation; and accounts sent to collections. Where a complaint has merit, OBSI may recommend compensation up to a maximum of $350,000. OBSI’s staff consists of qualified professionals from the financial services, law, accounting, dispute resolution and regulatory compliance fields. Current participating firms include: -Investment Industry Regulatory Organization of Canada (IIROC) member firms -Mutual Fund Dealers Association of Canada (MFDA) member firms -Mutual fund companies -Exempt market dealers -Portfolio managers -Scholarship plan dealers -Forex trading services -Domestic and foreign-owned banks -Credit unions -Federal trust and loan companies and other deposit-taking organizations