Elizabeth W. currently serves as the Manager of Investigations at the Ombudsman for Banking Services and Investments (OBSI), leading a team to enhance fairness and trust in the Canadian financial sector. With extensive experience at CIBC, Elizabeth held various leadership roles, including Executive Director of Governance and Controls, where responsibilities encompassed risk management and regulatory compliance, and Director positions focused on program management and regulatory complaints. Elizabeth also has a background in business development and investment advisory, with early career roles in underwriting coordination and compliance. Academic credentials include an MBA in Finance and Strategy from the Schulich School of Business and advanced negotiation training from Harvard University.
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OBSI - Ombudsman for Banking Services and Investments
OBSI is Canada’s trusted independent dispute resolution service for consumers and small businesses with a complaint they can't resolve with their banking services or investment firm. As a free alternative to the legal system, we work informally and confidentially to find fair outcomes to disputes about banking and investment products and services. OBSI looks into complaints about most banking and investment matters including: mutual funds; bonds and GICs; stocks, exchange traded funds, income trusts and other securities; investment advice; unauthorized trading; fraud; debit and credit cards; mortgages; loans and credit; fees and rates; transaction errors; misrepresentation; and accounts sent to collections. Where a complaint has merit, OBSI may recommend compensation up to a maximum of $350,000. OBSI’s staff consists of qualified professionals from the financial services, law, accounting, dispute resolution and regulatory compliance fields. Current participating firms include: -Investment Industry Regulatory Organization of Canada (IIROC) member firms -Mutual Fund Dealers Association of Canada (MFDA) member firms -Mutual fund companies -Exempt market dealers -Portfolio managers -Scholarship plan dealers -Forex trading services -Domestic and foreign-owned banks -Credit unions -Federal trust and loan companies and other deposit-taking organizations