Hani Bou-Assi is a seasoned financial services professional with extensive experience in various managerial and investigative roles. Currently serving as a Senior Investigator at OBSI - Ombudsman for Banking Services and Investments since June 2022, Hani previously held senior positions at CIBC, including Senior Financial Services Specialist and Senior Branch Manager, from September 2013 to June 2022. Prior experience includes positions at HSBC Bank Canada as Branch Manager and Premier Relationship Manager from November 2002 to August 2013, and at HSBC Bank Lebanon as a Customer Relationship Representative from September 1997 to September 2002. Hani holds a Bachelor of Science degree in Business Marketing from the Lebanese American University and has furthered professional education through the Canadian Securities Institute and the Institute of Canadian Bankers.
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OBSI - Ombudsman for Banking Services and Investments
OBSI is Canada’s trusted independent dispute resolution service for consumers and small businesses with a complaint they can't resolve with their banking services or investment firm. As a free alternative to the legal system, we work informally and confidentially to find fair outcomes to disputes about banking and investment products and services. OBSI looks into complaints about most banking and investment matters including: mutual funds; bonds and GICs; stocks, exchange traded funds, income trusts and other securities; investment advice; unauthorized trading; fraud; debit and credit cards; mortgages; loans and credit; fees and rates; transaction errors; misrepresentation; and accounts sent to collections. Where a complaint has merit, OBSI may recommend compensation up to a maximum of $350,000. OBSI’s staff consists of qualified professionals from the financial services, law, accounting, dispute resolution and regulatory compliance fields. Current participating firms include: -Investment Industry Regulatory Organization of Canada (IIROC) member firms -Mutual Fund Dealers Association of Canada (MFDA) member firms -Mutual fund companies -Exempt market dealers -Portfolio managers -Scholarship plan dealers -Forex trading services -Domestic and foreign-owned banks -Credit unions -Federal trust and loan companies and other deposit-taking organizations