Jeff Scanlon is an accomplished professional with extensive experience in legal counsel and regulatory compliance within the financial services sector. Currently serving as the Manager of Investigations at the Ombudsman for Banking Services and Investments since January 2023, Jeff previously held the position of Senior Director of Regulatory Compliance Management at RBC from July 2022 to January 2023. Jeff's tenure at the Ontario Securities Commission spanned over six years, holding roles such as Manager of the Registration - CRR Branch and Senior Legal Counsel, where leadership of a 21-member team and contributions to significant policy projects were pivotal. Additional experience includes roles at AUM Law Professional Corporation, Purolator Courier, McMillan LLP, and Nortel Networks, complemented by a robust educational background with degrees from York University - Osgoode Hall Law School, Schulich School of Business, and McGill University.
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OBSI - Ombudsman for Banking Services and Investments
OBSI is Canada’s trusted independent dispute resolution service for consumers and small businesses with a complaint they can't resolve with their banking services or investment firm. As a free alternative to the legal system, we work informally and confidentially to find fair outcomes to disputes about banking and investment products and services. OBSI looks into complaints about most banking and investment matters including: mutual funds; bonds and GICs; stocks, exchange traded funds, income trusts and other securities; investment advice; unauthorized trading; fraud; debit and credit cards; mortgages; loans and credit; fees and rates; transaction errors; misrepresentation; and accounts sent to collections. Where a complaint has merit, OBSI may recommend compensation up to a maximum of $350,000. OBSI’s staff consists of qualified professionals from the financial services, law, accounting, dispute resolution and regulatory compliance fields. Current participating firms include: -Investment Industry Regulatory Organization of Canada (IIROC) member firms -Mutual Fund Dealers Association of Canada (MFDA) member firms -Mutual fund companies -Exempt market dealers -Portfolio managers -Scholarship plan dealers -Forex trading services -Domestic and foreign-owned banks -Credit unions -Federal trust and loan companies and other deposit-taking organizations