Mirra M. is a seasoned professional with extensive experience in complaint investigation and customer service within the financial sector. Currently serving as a Senior Investigator at OSBI since May 2023, Mirra M. previously held key roles at HSBC, including positions in the Client Complaints Office and as Manager of Escalated Complaints, where significant contributions were made to optimize customer experience and enhance complaint handling processes. Mirra M’s career at HSBC also included leadership roles in retail banking and contact center operations, demonstrating strong coaching and operational management skills. Early experience includes work as a Private Investigator Assistant and a Production Assistant, with educational qualifications from Université de Montréal and College Ahuntsic focused on Arts and Cinema.
This person is not in any teams
OBSI - Ombudsman for Banking Services and Investments
OBSI is Canada’s trusted independent dispute resolution service for consumers and small businesses with a complaint they can't resolve with their banking services or investment firm. As a free alternative to the legal system, we work informally and confidentially to find fair outcomes to disputes about banking and investment products and services. OBSI looks into complaints about most banking and investment matters including: mutual funds; bonds and GICs; stocks, exchange traded funds, income trusts and other securities; investment advice; unauthorized trading; fraud; debit and credit cards; mortgages; loans and credit; fees and rates; transaction errors; misrepresentation; and accounts sent to collections. Where a complaint has merit, OBSI may recommend compensation up to a maximum of $350,000. OBSI’s staff consists of qualified professionals from the financial services, law, accounting, dispute resolution and regulatory compliance fields. Current participating firms include: -Investment Industry Regulatory Organization of Canada (IIROC) member firms -Mutual Fund Dealers Association of Canada (MFDA) member firms -Mutual fund companies -Exempt market dealers -Portfolio managers -Scholarship plan dealers -Forex trading services -Domestic and foreign-owned banks -Credit unions -Federal trust and loan companies and other deposit-taking organizations