Omnichat
Amy Tsui has a diverse work experience in sales and customer experience roles. Amy currently holds the position of SVP of Sales at Omnichat since September 2023. Prior to that, they worked as the Head of Customer Experience at SAP in Hong Kong & Taiwan from July 2022 to March 2023. Before that, they served as an Enterprise Account Director at Qualtrics from August 2021 to July 2022. Amy also held the role of General Manager at Sitecore in Hong Kong & South China from October 2018 to August 2021. Amy Tsui has worked as a Sales Manager at Oracle from July 2017 to September 2018 and as a Senior Sales Manager and Business Development Manager at Emarsys from January 2015 to July 2017 and December 2011 to December 2014, respectively. Amy started their career as a Unit Manager at Wharf T&T eBusiness Limited from January 2010 to September 2011, where they focused on leading a successful sales team and managing the sales team pipeline.
Amy Tsui earned a Bachelor of Science (B.Sc.) degree in Food Science from the University of Manitoba. The duration of their education is not specified.
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Omnichat
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Founded in 2017, Omnichat is an omni-channel chat commerce solution provider that centralises customers’ conversations from WhatsApp Business Platform, Facebook Messenger, Instagram, LINE, WeChat and website live chat into a single platform to enhance efficiency, increase sales revenue and drive conversion. Leveraging on our online-merge-offline(OMO) sales integration, gamified marketing automation, chatbots as well as customer service platform, Omnichat is committed to empowering brands to deliver personalised shopping experience and drive smart retail transformation. Headquartered in Hong Kong, with coverage in Taiwan, Singapore, Malaysia, Omnichat’s vision is to convert all visitors to customers through chat. The company has built a solid reputation in serving local and international retail and e-commerce brands. *Omnichat is an Official WhatsApp Business Solution Provider of Meta and Silver Tech partner of LINE Awards & Recognitions: - Watsons Hong Kong - Digital Strategic Partner Award (數碼策略合作夥伴大獎) of Watsons Health, Wellness & Beauty Award 2022 - Marketing Interactive – Loyalty and Engagement Awards – Gold Award (Best Pandemic Response) - Marketing Interactive – Markies Awards – Silver Award (Best Use of Digital Solution) - Marketing Interactive – Markies Awards – Bronze Award (Best Idea – Customer Acquisition) - Smart Retail Tech Award 2022 (Technology Vendor) - Bronze Award - HKRMA - Smart Retailing Award 2022 - Grand Prize for E-commerce Specialist - HKRMA - Retail Innovation Award 2022 – Best Retail Innovation (Product & Solution) – Gold Award - HKRTIA