Omnichat
Chili Sek is an accomplished professional with extensive experience in customer success and sales management across various industries. Currently serving as Senior Manager of Enterprise Customer Success at Omnichat since February 2024, Chili has previously held positions such as Regional Sales Manager at Sitecore and Key Account Manager at Efficy, where responsibilities included managing sales cycles, identifying upselling opportunities, and ensuring high customer satisfaction. Prior roles include Account Manager at Apsis, where effective collaboration and account planning were key, and Business Development Specialist at Sandra Gourmet, focusing on product development and operational management. Early career experiences include serving as an Account Executive at Grey Advertising Limited. Chili holds a Bachelor's degree in Commerce in Marketing from Hong Kong Baptist University and a High Diploma in Public Relations and Advertising from The Chinese University of Hong Kong.
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Omnichat
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Founded in 2017, Omnichat is an omni-channel chat commerce solution provider that centralises customers’ conversations from WhatsApp Business Platform, Facebook Messenger, Instagram, LINE, WeChat and website live chat into a single platform to enhance efficiency, increase sales revenue and drive conversion. Leveraging on our online-merge-offline(OMO) sales integration, gamified marketing automation, chatbots as well as customer service platform, Omnichat is committed to empowering brands to deliver personalised shopping experience and drive smart retail transformation. Headquartered in Hong Kong, with coverage in Taiwan, Singapore, Malaysia, Omnichat’s vision is to convert all visitors to customers through chat. The company has built a solid reputation in serving local and international retail and e-commerce brands. *Omnichat is an Official WhatsApp Business Solution Provider of Meta and Silver Tech partner of LINE Awards & Recognitions: - Watsons Hong Kong - Digital Strategic Partner Award (數碼策略合作夥伴大獎) of Watsons Health, Wellness & Beauty Award 2022 - Marketing Interactive – Loyalty and Engagement Awards – Gold Award (Best Pandemic Response) - Marketing Interactive – Markies Awards – Silver Award (Best Use of Digital Solution) - Marketing Interactive – Markies Awards – Bronze Award (Best Idea – Customer Acquisition) - Smart Retail Tech Award 2022 (Technology Vendor) - Bronze Award - HKRMA - Smart Retailing Award 2022 - Grand Prize for E-commerce Specialist - HKRMA - Retail Innovation Award 2022 – Best Retail Innovation (Product & Solution) – Gold Award - HKRTIA