KT

Ken Tseng

Sales Director at Omnichat

Ken Tseng has extensive work experience in sales and business development. Ken started their career in 2010 at American Express Business, where they worked as an Associate Manager and achieved outstanding sales performance. Ken then joined Groupon as a Business Development Manager, where they successfully developed key merchant relationships and implemented effective sales strategies.

Ken Tseng later joined Lalamove as a Business Development Manager, further enhancing their expertise in business development. Ken then moved to Shopline, where they held the positions of Senior Sales Manager and Head of Sales. In these roles, they focused on market expansion and organization breakdown, leading to significant growth for the company.

Currently, Ken Tseng is working at Omnichat as a Sales Director. Ken previously served as an Associate Sales Director and Head of Sales at the same company. In their time at Omnichat, they led a team of seven members, provided exceptional customer service, trained new sales representatives, and managed employee hiring and professional growth.

Throughout their career, Ken Tseng has demonstrated strong leadership skills, a deep understanding of market demands, and a commitment to achieving mutual success and partnership between buyers and sellers.

Ken Tseng earned an associate degree in Tourism and Industry from Shih Hsin University in Taiwan in 2006 before going on to obtain a bachelor's degree in Finance and Insurance Management from Takming University of Science and Technology between 2006 and 2008. Ken also holds additional certifications including an insurance license, property insurance certification from Zhongguo Renmin Baoxian Gongsi (People's Insurance Company of China), and the designation of a Dale Carnegie Training certified high-performance manager.

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Omnichat

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Founded in 2017, Omnichat is an omni-channel chat commerce solution provider that centralises customers’ conversations from WhatsApp Business Platform, Facebook Messenger, Instagram, LINE, WeChat and website live chat into a single platform to enhance efficiency, increase sales revenue and drive conversion. Leveraging on our online-merge-offline(OMO) sales integration, gamified marketing automation, chatbots as well as customer service platform, Omnichat is committed to empowering brands to deliver personalised shopping experience and drive smart retail transformation. Headquartered in Hong Kong, with coverage in Taiwan, Singapore, Malaysia, Omnichat’s vision is to convert all visitors to customers through chat. The company has built a solid reputation in serving local and international retail and e-commerce brands. *Omnichat is an Official WhatsApp Business Solution Provider of Meta and Silver Tech partner of LINE Awards & Recognitions: - Watsons Hong Kong - Digital Strategic Partner Award (數碼策略合作夥伴大獎) of Watsons Health, Wellness & Beauty Award 2022 - Marketing Interactive – Loyalty and Engagement Awards – Gold Award (Best Pandemic Response) - Marketing Interactive – Markies Awards – Silver Award (Best Use of Digital Solution) - Marketing Interactive – Markies Awards – Bronze Award (Best Idea – Customer Acquisition) - Smart Retail Tech Award 2022 (Technology Vendor) - Bronze Award - HKRMA - Smart Retailing Award 2022 - Grand Prize for E-commerce Specialist - HKRMA - Retail Innovation Award 2022 – Best Retail Innovation (Product & Solution) – Gold Award - HKRTIA


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