Omnichat
Lily Yeung has a diverse range of work experience across various companies. Lily currently holds the position of Associate Director of Marketing & Communications at Omnichat since January 2024. Before that, they were the Marketing & Communications Manager at Omnichat from January 2022 to December 2023. Prior to Omnichat, Lily worked at Chow Tai Fook as the Assistant Manager of Investor Relations & Corporate Communications from April 2018 to October 2021 and as a Senior Officer in the same department from May 2017 to March 2018. Lily also gained experience as an Assistant Marketing Manager at Hongkong Post from May 2016 to May 2017, a Senior Marketing Executive at Helium from August 2015 to April 2016, and a Marketing Executive at New World Telecommunications from May 2014 to July 2015. Earlier in their career, they worked as a Marketing Executive at Aedify Technology Limited from July 2012 to April 2014. Lily also has internship experience as a Group Summer Intern at Shun Hing Technology Co., Ltd. in 2011 and at GIORDANO in 2010.
Lily Yeung obtained a Bachelor of Social Sciences with a major in Psychology and a minor in Marketing from Lingnan University between 2009 and 2012. In 2011, they participated in an Academic Exchange Program in the USA at Augustana College.
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Omnichat
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Founded in 2017, Omnichat is an omni-channel chat commerce solution provider that centralises customers’ conversations from WhatsApp Business Platform, Facebook Messenger, Instagram, LINE, WeChat and website live chat into a single platform to enhance efficiency, increase sales revenue and drive conversion. Leveraging on our online-merge-offline(OMO) sales integration, gamified marketing automation, chatbots as well as customer service platform, Omnichat is committed to empowering brands to deliver personalised shopping experience and drive smart retail transformation. Headquartered in Hong Kong, with coverage in Taiwan, Singapore, Malaysia, Omnichat’s vision is to convert all visitors to customers through chat. The company has built a solid reputation in serving local and international retail and e-commerce brands. *Omnichat is an Official WhatsApp Business Solution Provider of Meta and Silver Tech partner of LINE Awards & Recognitions: - Watsons Hong Kong - Digital Strategic Partner Award (數碼策略合作夥伴大獎) of Watsons Health, Wellness & Beauty Award 2022 - Marketing Interactive – Loyalty and Engagement Awards – Gold Award (Best Pandemic Response) - Marketing Interactive – Markies Awards – Silver Award (Best Use of Digital Solution) - Marketing Interactive – Markies Awards – Bronze Award (Best Idea – Customer Acquisition) - Smart Retail Tech Award 2022 (Technology Vendor) - Bronze Award - HKRMA - Smart Retailing Award 2022 - Grand Prize for E-commerce Specialist - HKRMA - Retail Innovation Award 2022 – Best Retail Innovation (Product & Solution) – Gold Award - HKRTIA