Omnichat
Pak Hui has a diverse work experience in various industries and roles. Their most recent position is as the Chief Operating Officer at Omnichat since August 2021. Prior to that, they worked as an IT Analyst at Tata Group from September 2019 to July 2021. They also served as the Assistant Manager (Digital Product Development) at Neo Derm Group Limited from December 2018 to March 2019. Pak Hui has experience as a Senior Business Analyst at Bank of China (Hong Kong) from October 2018 to November 2018. They were also the Co-Founder and CEO at Easychat from June 2017 to August 2018. Additionally, they worked as a Business Analyst at Bank of China International from September 2016 to June 2017 and as a Business Analyst at Bank of China (Hong Kong) from January 2016 to August 2016. Pak Hui has previous experience as a Project Manager at Appsture from May 2014 to December 2015. They began their career as a Global Business Support Assistant at HSBC from August 2012 to April 2014 and as a UAT tester at Citibank Hong Kong from March 2011 to April 2012.
Pak Hui completed a Bachelor of Business Administration (BBA) degree with a focus on China Business from City University of Hong Kong between 2007 and 2009. Later, from 2011 to 2012, Pak Hui pursued a Post-graduate Certificate in Professional Accounting from the same university, specializing in the field of Accounting.
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Omnichat
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Founded in 2017, Omnichat is an omni-channel chat commerce solution provider that centralises customers’ conversations from WhatsApp Business Platform, Facebook Messenger, Instagram, LINE, WeChat and website live chat into a single platform to enhance efficiency, increase sales revenue and drive conversion. Leveraging on our online-merge-offline(OMO) sales integration, gamified marketing automation, chatbots as well as customer service platform, Omnichat is committed to empowering brands to deliver personalised shopping experience and drive smart retail transformation. Headquartered in Hong Kong, with coverage in Taiwan, Singapore, Malaysia, Omnichat’s vision is to convert all visitors to customers through chat. The company has built a solid reputation in serving local and international retail and e-commerce brands. *Omnichat is an Official WhatsApp Business Solution Provider of Meta and Silver Tech partner of LINE Awards & Recognitions: - Watsons Hong Kong - Digital Strategic Partner Award (數碼策略合作夥伴大獎) of Watsons Health, Wellness & Beauty Award 2022 - Marketing Interactive – Loyalty and Engagement Awards – Gold Award (Best Pandemic Response) - Marketing Interactive – Markies Awards – Silver Award (Best Use of Digital Solution) - Marketing Interactive – Markies Awards – Bronze Award (Best Idea – Customer Acquisition) - Smart Retail Tech Award 2022 (Technology Vendor) - Bronze Award - HKRMA - Smart Retailing Award 2022 - Grand Prize for E-commerce Specialist - HKRMA - Retail Innovation Award 2022 – Best Retail Innovation (Product & Solution) – Gold Award - HKRTIA