Omnichat
Yi-Shan Lin is a Product Manager with extensive experience in technology and software development. Currently employed at Omnichat since March 2023, Yi-Shan previously held a Product Manager role at QNAP Systems focusing on smart video products from June 2020 to February 2023. Prior to that, Yi-Shan worked at Polstar Technologies Inc. from July 2016 to March 2020 as a Project/Product Manager, overseeing mobile navigation applications and coordinating customized products for automotive manufacturers. Yi-Shan's career includes a significant tenure at Trend Micro from October 2012 to April 2016 as a Backend Engineer, where responsibilities included managing a virus sourcing system and migrating malware systems to AWS. Yi-Shan began the career as a Research Assistant at National Tsing Hua University and holds a Master's degree in Computer Science from the same institution, along with a Bachelor's degree in Computer Science from National Chung Cheng University.
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Omnichat
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Founded in 2017, Omnichat is an omni-channel chat commerce solution provider that centralises customers’ conversations from WhatsApp Business Platform, Facebook Messenger, Instagram, LINE, WeChat and website live chat into a single platform to enhance efficiency, increase sales revenue and drive conversion. Leveraging on our online-merge-offline(OMO) sales integration, gamified marketing automation, chatbots as well as customer service platform, Omnichat is committed to empowering brands to deliver personalised shopping experience and drive smart retail transformation. Headquartered in Hong Kong, with coverage in Taiwan, Singapore, Malaysia, Omnichat’s vision is to convert all visitors to customers through chat. The company has built a solid reputation in serving local and international retail and e-commerce brands. *Omnichat is an Official WhatsApp Business Solution Provider of Meta and Silver Tech partner of LINE Awards & Recognitions: - Watsons Hong Kong - Digital Strategic Partner Award (數碼策略合作夥伴大獎) of Watsons Health, Wellness & Beauty Award 2022 - Marketing Interactive – Loyalty and Engagement Awards – Gold Award (Best Pandemic Response) - Marketing Interactive – Markies Awards – Silver Award (Best Use of Digital Solution) - Marketing Interactive – Markies Awards – Bronze Award (Best Idea – Customer Acquisition) - Smart Retail Tech Award 2022 (Technology Vendor) - Bronze Award - HKRMA - Smart Retailing Award 2022 - Grand Prize for E-commerce Specialist - HKRMA - Retail Innovation Award 2022 – Best Retail Innovation (Product & Solution) – Gold Award - HKRTIA