Omnilinx
Veselin B. serves as COO at Omnilinx since January 2019, where responsibilities include leading an omnichannel platform that enhances customer communication by integrating various messaging services. Prior experience includes senior management roles at Mobiltel from August 2016 to December 2018, overseeing a team of over 75 in network monitoring, technical support, and OSS development. Veselin B. also managed the Service and Quality Assurance Department at Telenor from August 2013 to August 2016, including the establishment of key operational processes for the company's technical support center in Bulgaria. Early career stages at Cosmo Bulgaria Mobile involved leadership in fixed voice planning and operation, notably supporting a subscriber base of over 300,000 and managing VOIP network issues. Educational achievements include a Master of Business Administration and dual Master's degrees in Telecommunications Engineering from Technical University of Sofia.
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Omnilinx
Are you looking for an ⭐ omnichannel customer service platform ⭐ that simplifies and streamlines your customer service operation for better customer experience? What about one where agents have better visibility and ease of management, without the need to waste time switching between multiple platforms or deal with errors within different systems? If yes, then you're looking for Omnilinx! Omnilinx supports different communication channels where agents are able to view conversations happening simultaneously. ✅ Phone ✅ Web chat ✅ Facebook Messenger ✅ Email & Ticketing ✅ Internal chat ✅ Viber ✅ SMS No matter what industry you're in – ecommerce, banking, healthcare, transportation, media, retail - omnichannel customer service is becoming increasingly important. With the Omnilinx platform, companies can scale up their customer service operations with minimal staff increase, while providing better customer experience than ever before. 👍 Turn visits into sales and customers into long-term clients - get in touch with us today.