Yukako K. (Yuka)

Yukako (Yuka) K. has a diverse work experience spanning over a decade. Yukako (Yuka) has worked as an Order Administration & Billing Specialist at ON24 since July 2020. In this role, they manage over 150 accounts, handling invoices, contract verification, and services deliveries. Yukako (Yuka) closely collaborates with sales, engineering, and revenue teams to ensure successful month and year closures. Yukako also oversees the credits and return authorizations process.

Prior to joining ON24, Yukako worked at TripActions from July 2018 to April 2020. Yukako (Yuka) initially served as a VIP Senior Travel Consultant/Support Specialist and later transitioned to the role of Groups Meetings & Events Business Operations Analyst. In these positions, they demonstrated their expertise in managing groups, meetings, and events, and providing high-level support to VIP clients.

Before TripActions, Yukako worked as a Groups Reservations Coordinator at Aloft Hotels from March 2017 to July 2018. Yukako (Yuka) gained valuable experience in coordinating group reservations during their time at the hotel.

From October 2015 to March 2017, Yukako worked as a Guest Service Night Supervisor at Westin Hotels & Resorts. In this role, they ensured exceptional guest service and supervised night operations.

Yukako's work journey began at Pacific Aviation in May 2009, where they served as a Customer Service Lead until October 2015. Yukako (Yuka) showcased their excellent customer service skills and provided leadership in this role.

Overall, Yukako (Yuka) K. has acquired comprehensive experience in order administration, billing, events coordination, travel consultation, guest service, and customer service throughout their career.

Yukako (Yuka) K. has a Bachelor of Arts degree in Tax Law/Taxation from Atomi University. Yukako (Yuka) has also studied Marketing at City College of San Francisco, although their degree status is not specified.