Rob Best

Rob Best currently serves as the Channel Technology Operations CoE Lead at One New Zealand, focusing on AI-powered customer experiences and automated self-service solutions. Previously held roles include Product Owner for Contact Centre Technology at both One New Zealand and Vodafone New Zealand, driving the development and adoption of innovative support technologies. With extensive experience in agile and scrum methodologies, and partnerships with industry leaders like Amazon, Rob has a proven track record of enhancing business performance and customer experiences across various contact channels. Prior experience includes significant contributions at Spark New Zealand in multiple roles related to solutions management, customer interface design, and project implementation. Rob holds educational credentials from the University of Canterbury and Whangarei Boys High School.