Hugo Soriano

Hugo Soriano is an experienced professional in customer success and digital transformation, currently serving as the Head of Customer Success at Oodrive since February 2020, where responsibilities include redesigning the CSM team, managing €20M ARR, and improving customer experience, achieving a churn rate below 5% and NRR of 104% for top-tier accounts in FY24. Prior roles include Customer Experience Senior Program Manager at Oodrive, where Hugo developed a customer care team and created a premium service offering, as well as Consultant Marketing & Customer Experience at Velvet Consulting, advising various clients on customer relationship strategies. Earlier experience includes a Senior Digital Transformation Consultant at DXC Technology, overseeing large-scale CRM digitalization projects for major international clients, supported by a Master's in Management of Information Systems from ISC Paris and a Bachelor's in International Management from Anglia Ruskin University.