Ronye Gavioli

Ronye Gavioli has a diverse range of work experience in technical support and customer success management roles. Starting in 2006, they worked as a Technical Support Engineer at CA for almost two years. Ronye then moved on to work as an Escalation Manager and Customer Satisfaction Manager at Alfresco, managing critical support issues for clients across Europe, the Middle East, and Africa.

Afterwards, Ronye joined BMC Software as an Escalations Manager, where they coordinated and managed critical support issues across Europe, the Middle East, and Africa. Following their time at BMC Software, they worked as a Technical Support Engineer at SafeNet, providing technical support for the company's products.

Ronye then joined Akamai Technologies as a Technical Support Engineer, followed by a role as a Senior Technical Support Engineer at ZyXEL, where they provided support for network infrastructure products.

In 2015, Ronye started working at Alcatel-Lucent Enterprise as an Escalation Manager, being part of a team responsible for resolving high-level escalations and improving customer satisfaction. Ronye continued their career at Verizon Enterprise Solutions as a Customer Success Manager, where they handled ordering and billing support, customer communication, and implemented processes to improve the customer service experience.

Most recently, Ronye joined Equinix EMEA as a Customer Success Manager, responsible for ensuring customer success and satisfaction.

In 2020, Ronye started working at Ookla as a Technical Services Engineer.

Ronye Gavioli's education history begins in 1984 when they attended the Escola Preparatória de Cadetes do Exército, where they obtained a degree in Electro-Mechanical Technician. Ronye then went on to attend the Instituto Nacional de Telecomunicações - Inatel from 1990 to 1995, where they received a Bachelor's degree in Telecommunications. In 1999, they briefly attended the ESAN - Escola Superior de Administração de Negócios, earning a Postgraduate Lato Sensu degree in Business & Marketing.

In addition to their formal education, Ronye Gavioli has obtained several certifications. Ronye is a Scrum Fundamentals Certified (SFC) from SCRUMstudy - Accreditation Body for Scrum and Agile, which they obtained in September 2019. Ronye also holds a CCNA certification from Cisco, although the specific date of completion is not provided. Ronye Gavioli has also received an ITIL v3 Foundation certification from EXIN, although the date of completion is not specified.