OpenText
As the Executive Vice President and Chief Customer Officer, Paul Duggan leads the Customer Success Organization at OpenText. This includes the renewals, support, professional services, and learning services teams across Cloud, Off-Cloud, Enterprise, and SMB.
Paul joined OpenText in January 2017 as the Senior Vice President of Revenue Operations, where he was responsible for operations across sales, professional services, business networks, and customer support and renewals. He focused on critical areas such as planning, reporting, resource optimization, enablement, and processes.
Supported by a team of over 5,000 support and renewal professionals located around the world, Paul is responsible for delivering business outcomes to customers by rapidly resolving issues and keeping solutions operating at their maximum potential.
Prior to joining OpenText, Paul spent 17 years at Oracle Corporation, where he served as the Group Vice President of Support Renewal Sales, North America and was directly responsible for $6 billion of annual support revenue. He also led several Digital Renewal Centers located across continents and held key leadership roles within Education Sales and Operations for Oracle and Siebel Systems.
Outside of his work at OpenText, Paul currently serves on an advisory board for the Technology Services Industry Association and has completed executive leadership programs at the University of Michigan Ross School of Business and IESE Business School in Barcelona, Spain.
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OpenText
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A global leader in information management, OpenText offers integrated solutions in cybersecurity, analytics, content services, business networks, DevOps, and IT management, OpenText empowers organizations to fully manage their data, content, and private information and keep it safe against cybersecurity threats. OpenText was founded through a partnership between the University of Waterloo and Oxford University in 1991 to create the first online Oxford English Dictionary. Timothy Bray, Frank Tompa, and Gaston Gonnet worked to develop software that would allow users to search any word on any webpage. That project later became OpenText, and three decades later, the company has served more than 120,000 enterprise customers across industries such as financial services, healthcare, energy, manufacturing, and public sector. In 2025, OpenText was named one of Canada’s Most Responsible Companies and one of Canada’s Top Employers for Young People. The company was also named one of Canada’s Most Innovative Companies by Canadian Business in 2024 and was one of the 20 Hottest AI Software Companies in the 2024 CRN AI 100. OpenText continues to encourage industry innovation and growth with its cloud, security, and AI solutions.