Carolyn M.

Carolyn M. is an experienced IT professional currently serving as Director of IT Service Management at Rent The Runway since August 2020, and previously held a role as Manager of Technology Asset Management. Prior positions include Director of End User Services at Dentsu Aegis Network, where leadership involved overseeing Deskside and Executive Support teams and enhancing IT service delivery across multiple businesses. At News Corp, Carolyn M. managed technical support teams and service improvement projects for notable companies such as Dow Jones and HarperCollins. The career began at Capital One as an IT Technical Support Manager, supporting executive-level staff, followed by a role as Help Desk Team Lead at MAXjet Airways, a startup business class airline. Carolyn M. also served as Systems Administrator at ICBA, addressing various technical issues in multiple offices. Carolyn M. holds a Bachelor’s degree in Public Relations/Image Management from George Mason University.