Brad Carter

Brad Carter has over 18 years of experience in IT service management and leadership roles. Currently, at The Openwork Partnership since 2012, Brad has held multiple positions including Incident, Problem & Request Manager, IT Service & Supplier Manager, and Desktop & Access Services Manager. Prior to this, Brad served as Desktop Support Team Leader at Calyx UK Ltd, overseeing a technical team addressing customer issues. Brad's earlier experience includes four years as Service Desk Team Leader at Wiltshire Constabulary, where responsibilities included managing a team of helpdesk analysts, ensuring service level agreements were met, conducting employee appraisals, and handling customer complaints. Brad is recognized for fostering a driven team environment while exceeding customer expectations.