Optanix
Andrew Alcott has over a decade of experience in customer service and management, currently serving as a Customer Care Advocate and Client Services Manager at ShoreGroup and Optanix since 2014 and 2016 respectively. In these roles, Andrew effectively acts as a liaison between customers and internal Engineering and Operations teams, ensuring customer satisfaction through regular communication and quarterly business reviews. Prior experience includes positions as Fulfillment Manager and Replenishment Supervisor at Backcountry.com, where Andrew developed strong inventory management skills and implemented innovative strategies for workflow improvement. Andrew also served as Assistant Manager at The Ski Company, focusing on product introduction and exceptional customer service. Educational qualifications include a Bachelor of Arts in Communication and Media Studies from St. John Fisher College and study at Stellenbosch University.
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Optanix
Optanix is the leader in intelligent business service assurance. The Optanix Platform delivers predictive and proactive performance and availability management across hybrid infrastructures, with a focus on real-time communications use-cases. It is available as a standalone solution or as the engine behind Optanix’s managed service offerings.