Optanix
Stephen Ashley is an experienced professional in network management, currently serving as Support Desk Manager at Optanix since January 2015. In this role, Stephen utilizes the CaseSentry monitoring tool to troubleshoot network-impacting alarms for various customers and collaborates with Cisco TAC to manage the return merchandise authorization process for failed network devices. Prior to this position, Stephen worked as a Network Engineer at ShoreGroup from June 2011 to January 2015, where similar responsibilities in monitoring and troubleshooting network issues were undertaken with the CaseSentry tool and Cisco TAC.
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Optanix
Optanix is the leader in intelligent business service assurance. The Optanix Platform delivers predictive and proactive performance and availability management across hybrid infrastructures, with a focus on real-time communications use-cases. It is available as a standalone solution or as the engine behind Optanix’s managed service offerings.